RoxyRoxyRoxy
Sorry you'll need to treat me like an idiot.
RoxyRoxyRoxy
Right well the session breaking thing is a general (non) issue I think. Firstly I used the term session incorrectly I think (newbie sorry).
I probably should describe it as a thread but I'm struggling to nail down my terminology it's a basic Confusion in my head between session, thread, and context.
Basically in a few places in the app if I make a change and press back rather than close buttons (submit?) then the change seems to get accepted but if it's a change that has an impact on the current thread the current thread display state will jump to an earlier state losing a few interactions and effecting the scroll position within that thread. The actual thread itself is still intact on your end I'm just being displayed a cached version of it I suppose. If I ask the agent to restore context it can and if I reclick on the thread it updates. If it was a pure web interface in browser the browser would stick up a modal dialog about leaving the page and losing data or saving changes or similar. But as it's a hybrid interface theres no such dialog if I exit using back rather than close.
That's my take on my "session" breaking comment anyway. Not a bug just an issue which caused me some confusion until I found the workaround / changed my behaviour to try to use close+submit buttons rather than back when in the app interface.
Hope that helps rather than hinders!