Paypal window closes very quickly and transaction doesn't complete

timmooney

Been working with Ezra from billing on this issue.

Trying to buy some number of yearly credits (I've tried $120.00 for the mid-tier plan with US tax, I've also tried $75.00 for the lowest-tier plan) via PayPal. When I click the PayPal button, the PayPal browser window appears very briefly and then disappears.

Your bugtracker suggested an issue opened by "pixel" in 2023 that has a summary that sounds really similar, but I haven't seen the comments so I don't know if it's related or not.

I've tried both my main browser (Firefox) and Microsoft Edge and the results are the same. I have no extensions loaded with Edge, and I have uBlock Origin turned off for kagi.com for firefox.

Attaching videos of each browser, taken with Nvidia's built-in "ShadowPlay" recording.

[VIDEO REDACTED]
[VIDEO REDACTED]

Ideally you would allow recurring billing through PayPal.

Without that, though, I'm happy enough that you allow annually buying "credits" (KagiBucks!) and then applying them to my account.

The PayPal integration just doesn't seem to be working, though.

pixel

timmooney

Could you try without adding a decimal .00 to the amount?
Obviously this should be supported and work fine - but I seem to be able to reproduce the issue in that case.

If it works for you without it, then we'll have that fixed for next release.

timmooney

That appears to have been it. Huh. I thought I tried it without a decimal early on, but perhaps not.

I was able to add credits to my account, so I'll (eventually) be able to enable the mid-tier search product with those credits.

That should resolve this issue.

Thanks,

Tim