Kagi.com unusuable in all regions

KittMedia

Currently, if I open Kagi in a browser I’m logged into, I just get a blank page with no source code.

In a different browser, when I try to login, I just keep getting redirected to the login page. If I use the session link there, I get a blank website as I do in my browser I’m logged into.

The website is working.

Database

They are having technical issues. They're working on it.

akshtray

I can't even get to kagi.com, gives me a HTTP 500. Also, about half hour earlier, the site was up but all search results were reporting a white screen. Tried this on two different machines, on different networks and also on different browsers.

The status page says everything is running.

Beatrix

Was looking for a place to report issues, I'm having problems as well but didn't see anything on https://status.kagi.com

happinessattack

Beatrix Hi! According to the admins (via Discord), the status page is fully manual, and does not ping the endpoints or anything like that. They're working to get the endpoints up first as a priority.

Discord: https://discord.com/invite/aDNg6E9szy

Beatrix

They should really update the status page if they are having issues.

akshtray

I don't have them on Discord as I just signed up a few weeks back, but it's interesting that anything going through kagi.com is not working, even the link to their Discord. But status.kagi.com is working. It makes me think it's something with their DNS settings or provider, maybe.

KittMedia

happinessattack Unfortunately, that makes the status page ad absurdum, since it doesn’t reflect the actual state.

I can fully understand that they try to use all resources to fix the issue but it shouldn’t take much longer than a couple of minutes for a single person to update the status page. Just a "We have an issue and are working on it" would be just fine.

Database

Things are back up on my side. Refresh those pages 😄

happinessattack

KittMedia Agreed. Some sell-hosted status pages will at minimum do a ping check for automatic up/down reports. I can understand the details being manual, but if someone at Kagi is getting an alert, and the status really is "down", shouldn't the customers know as well?

KittMedia

happinessattack Definitely!

Something link Uptime Kuma would be fully sufficient in such cases.

happinessattack

KittMedia That's what I use internally, +1. Plus it has a cool name. 🙂

happinessattack

Vlad

We are still working on the problem

Please follow the updates here https://status.kagi.com/issues/2024-01-12-kagi-down-on-some-regions/

z64

Hi all,

Thanks for you patience. We found the root cause and service should be recovered now.