Quick Answer sounds like AI customer support agent

kirkmc

The changes to Quick Answer are quickly going downhill. Below is a screenshot of a quick answer I asked when trying to diagnose a software problem. The first paragraph is the kind of text a customer support agent says in a chat, and makes this answer feel very wrong. I don't need to be stroked, I want an answer.

The third and fourth grafs have nothing to do with my question, but that could be simple that the AI didn't really understand my issue.

No matter, this feel smarmy; I don't appreciate that the quick answer AI is being tuned to sound like AI slop.

emmatheemu

Testing it out myself, the response seems a bit better. I wonder if there is something in the system prompt with the current model being used that just replies as if it's in a chat window

Thibaultmol

Quick answer can be better yeah, feel free to post as many examples of bad quick answers here

kirkmc

Thibaultmol It's not that it's bad, it's that the tone is totally wrong. It shouldn't have this fawning AI support bot tone; it should just give answers.

RoxyRoxyRoxy

Just out of curiosity, what sort of tone would you want to see instead? As shown by the whole GPT-4o debacle OpenAI had a few months ago, people take their AI's tones seriously so we want to get this right. Open question for everyone to chime in.

kirkmc

RoxyRoxyRoxy There should not be a "tone." None of these quick answers should be preceded with a fawning paragraph telling me what I'm looking for. I haven't seen this sort of QA often since I made this post, so I assume it was an attempt to make the QA sound more friendly? What I want from a QA is a quick answer, nothing more.

I also don't want the additional questions at the bottom. They take up too much space, especially on mobile.

fxgn

RoxyRoxyRoxy I think the whole first and last paragraphs could be entirely removed in the provided example and that would make it much better