Unexpected Billing notifications

IvanCherepanov

I am seeing billing error notifications where it doesn't seem there should be any:

Today is Oct 28th, next payment is Nov 3rd
Linked card has enough funds to cover upcoming payment

Billing notifications can not be closed in any way, there's no indication on any of the pages on what went wrong exactly. I'm afraid to lose my access to Kagi unexpectedly.

Either:

Clear reason for billing error notification - failing payment, etc (although it's outside the billing cycle)
No notification if it's caused by a transient issue with a payment processor

xMotus

Have an Issue resolving my Yearly Payment because of old Credit Card Information.
Resolve the Issue and get the Payment to go through
Open Kagi Assistant
Get Popup
click x to try to remove the Popup
it appears again

"proof" it was successfully resolved:

I expected the popup to either resolve itself and not appear
or disappear after clicking the x button

Shellfishgene

I have the same errors, also can't close them. My payment data hasn't changed and payment also isn't due until in a few days, I think this message is wrong and not cause by an actual payment problem?

stefanjaeger

Without doing something and with a running subscription I get this error:
"There was an issue processing a payment. You can update payment methods in the Manage Billing portal."

The error message is shown in Kagi Assistant and at the settings page of Kagi. When logging in into the Billing portal, everything seems correct and is marked as Paid.

The features of Kagi itself works fine.

FranziKay

I keep getting pop-ups that say, "There was an issue processing a payment.
You can update payment methods in the Manage Billing portal.
Manage Billing."

But all payments are fine. My last yearly payment for the Kagi Ultimate subscription was made on 20 September, and there are no outstanding charges.

Please see the attached screenshots showing what they look like.

This is incorrect. The next payment is due on September 20, 2026.

Receipt #2182-1870
Sep 20, 2025 – Sep 20, 2026
Kagi Ultimate
Qty 1
$270.00

Maaspr

Same here, identical popups; yearly subscription (ending 05/26)

Thibaultmol

You can ignore this notification unless you actually receive an email from Stripe.
This notification shouldn't be showing up but is showig up many people atm. Will be fixed soon.

Apologies for these incorrect notifications

xx

This seems to be happening to everyone who paid via Stripe.

How annoying that you can’t at least dismiss the error.

IvanCherepanov

The issue seems to be resolved now, I no longer see these notifications

Maaspr

Yes solved for me too, thank you @Thibaultmol