If you actually focus on privacy make sure your support team takes it seriously, and if you want to grow in the Mac market make sure your support team is customer focused and doesn't condescend to customers.
I get a very RTFM vibe from my interactions with your support when I ask questions about privacy.
If you want have a bigger presence in the Mac market you might want to consider having a more customer focused support person for Mac users. For example instead of saying "The fact that searches are redirecting is already prominently mentioned on the extension page." you could say "Oh you didn't realize that, we'll look at our signup process to see if we can make it clearer"... or instead of saying "If you think there should be more done I would suggest leaving a feature suggestion on kagifeedback.org" you could say, "That's great feedback. Privacy is important to us and if this is unclear it's a problem, so I've passed it along to our development team."
I've had a few other interactions with support and find them very unclear and hard to parse... I was planning on sticking with Kagi for another few months, but after my latest interaction with support I feel like:
1) Your team doesn't actually CARE about privacy at your core
2) Your team doesn't care about ME as a customer
So I'm just going back to Duck Duck Go.
If you do want to focus on privacy, I'd suggest your support team reflect that in their communications and not just say "well we told you it's your fault you didn't know", and if you want to grow into the Mac market you might want more customer focused people on your support line.
