Add a Kagi support contact form

Boomkop3

The "contact support" button didn't appear to do anything on my end. It looks like it's a mailto: link. Which does not work for everyone. I use webmail and my gf has her mail on her phone

I expected to be redirected to a form, or see a popup. Or perhaps just a hover message with what to do. But right now there is no fallback when the mailto: link is not supported.

James_Stewart

mailto: is a standard e-mail hyperlink; nothing more. If you don't have your system setup to handle mailto links, you could just right-click the hyperlink and copy the e-mail address to paste into your e-mail client.

Boomkop3

James_Stewart I cannot, there is no indication of the email next to that button whatsoever. Nor anything to copy. This button should have a fallback in case something doesn't work. It's a button for support after all.

James_Stewart

Boomkop3 I was meaning that you could simply right-click "Contact support" and copy the e-mail address to paste into your mail client. However, perhaps, they could include the target e-mail address visibly within the menu anyhow.

Dustin

I suppose it could say something like 'Contact support@kagi.com' instead if users don't have mailto: links set up or don't have a mail client at all.

Thibaultmol

Dustin
I think that having the email address be at the top of both the 'help' and 'feedback & community' links (to their respective help pages) at the footer of the kagi site is already doing enough to make the emailadres visible.

All that needs to happen here is have the 'contact support' link show you the emailadress IF you don't have a mailto configured (not sure if that's a thing that can be done). If that's not possible then that link should probably also just link to https://help.kagi.com/kagi/ or something
cc @Luis

A support form could also be a thing I suppose but I'm not sure what the benefit would be over just listing the emailadress?

Luis

We have had an item in our backlog for some time to add a support form for direct user contact. I’ve updated the thread title to reflect this request so the community can help us prioritise it