Family invites don't work with uppercase in email address

Brunt5468

Steps to reproduce:

Have a family account
Invite a family member with an email like John@doe.com instead of john@doe.com (emails are normally case insensitive)
The family member receives the invitation email, clicks the link and proceeds to register

Expected behavior:

The account should be created and the family member should be able to login.

It looks like it worked but nothing else happens, the login doesn't work, no confirmation email, nothing. One can click the invite again, create the account and... nothing.

It took me a while to notice the uppercase and that it might be the issue. I deleted the account from the family, invited again in all lower case and voilà.

Debug info:
Any browser/OS
EUROPE-WEST2

z64

Hi Brunt5468 , could you clarify more exactly when this issue occurred for you?

We deployed a fix for this late yesterday evening (26th) in europe timezones, so would like to be sure if you still encontered this after our last changes were rolled out.

Brunt5468

It was between the 23rd and a few days later. When I figured that it might be the cause, I deleted her account, saw that it now worked and opened the ticket.

So, it's probably actually solved. Congratulations.

z64

Brunt5468 Great, thanks for confirming!