Search result quality for searching specific software releases

anijatsu

Steps to reproduce:

Make a search: "dictionary attributes servicenow tokyo"
For context, ServiceNow is an application, Tokyo is its version.
The results may display the desired documentation pages from docs.servicenow.com, but results concern another version of the software: for me it's Utah (highlighted in yellow).
2a. The result for Tokyo may appear in sub-results (highlighted in red), but it's incorrectly summarised - the title and description of the link suggests it's in Japanese, but the URL leads to the desired en-us version:
https://docs.servicenow.com/en-US/bundle/tokyo-platform-administration/page/administer/reference-pages/concept/c_DictionaryAttributes.html
Turning on Verbatim mode, see that the desired "Dictionary attributes" page for ServiceNow Tokyo (perhaps once more) appears, but:
It links to the French translation of the page:
https://docs.servicenow.com/fr-FR/bundle/tokyo-platform-administration/page/administer/reference-pages/concept/c_DictionaryAttributes.html (red)
it's linked to an unrelated parent - a redirection page (yellow):
https://docs.servicenow.com/csh?topicname=c_DictionaryAttributes&version=paris

Expected behavior:
"Tokyo" is respected as a keyword. The search recognizes the language of the user and shows the correct pages.
Perhaps the web crawler makes sure to clear cookies between page visits, so that switching between languages on the same site won't pollute URIs for another language.

Debug info:
Connected to: EUROPE-WEST2
International
macOS Ventura
Firefox Developer 114.0b5

anijatsu

Just found the same situation today with a simpler query:
ServiceNow "Utah"
Again, ServiceNow is a web platform, Utah is it's release name.

Highlighted in pink are preferable results, e.g.:

https://docs.**servicenow**.com/bundle/**utah**-release-notes/page/release-notes/reference/release-highlights.html
https://docs.**servicenow**.com/en-US/bundle/**utah**-release-notes/page/release-notes/family-release-notes.html
in yellow the different release being the prime result:
https://docs.**servicenow**.com/en-US/bundle/**vancouver**-release-notes/page/release-notes/family-release-notes.html

Server used for the search:
"Connected to: EUROPE-WEST2 Network latency: 77ms All Services Operational"

Perhaps it'd be better if the engine set a higher priority on a keyword match found in both the page title + URL, than just finding all the keywords in body? I can't say if it'd be a good fit for all categories of queries.

The only workaround I see at the moment - using strict search by quoting both words: "ServiceNow Utah" - leaves me out of results which:

add in a trademark symbol: ServiceNow™
community forum results which can abbreviate the phrasing down to "SN Utah" or just "Utah" if it's a strictly ServiceNow-related webspace.