I sent an email to 'support@kagi.com' directly using my email client. Upon sending the email, I received no confirmation that the support request had been received. Hours later, I received an email (landed in Spam) from MAILER-DAEMON@mail.kagi.com which my email client marked as failing its domains authentication requirements. This email informed me there was a delay in sending my support request with the following information:
This is the mail system at host mail.kagi.com.
####################################################################
# THIS IS A WARNING ONLY. YOU DO NOT NEED TO RESEND YOUR MESSAGE. #
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Your message could not be delivered for more than 4 hour(s).
It will be retried until it is 5 day(s) old.
For further assistance, please send mail to postmaster.
If you do so, please include this problem report. You can
delete your own text from the attached returned message.
The mail system
<support@kagi.com>: maildir delivery failed: create maildir file
/var/vmail//maildir:/var/vmail/kagi.com/support/tmp/1789260886.P68468.d6ef9af17f94:
Permission denied
The full response has not been included for privacy reasons.
There is not a suitable tag for this issue on kagifeedback.org, however, due to the nature of the bug it doesn't make sense to email support.
The desired functionality:
- Users should receive confirmation emails so they know their support request has been received/landed in far-end mailbox
- Users should have their support emails delivered
